The new EU General Data Protection Regulation (GDPR) has entered into force on 25 May. The regulation applies to all organizations that have personal data or who handle personal data records. The Regulation applies to all data that allows a person to be individually identified. The Regulation deals with the privacy of this data, gives rights to individuals, and imposes obligations on organizations.

Because of the new Data Protection Regulation we have updated our Terms of Service. A Personal Data Processing Agreement has been annexed to the terms of the contract. We have also released a description of Processing of personal data in shared hosting service
.

All of these documents can be found on our Terms & Conditions page.

25.05.2018

The customer service is closed on Friday 24.11.2017 from 14.00 because of a training event. Both the phone customer service and chat are closed. We will respond to urgent support requests by email.

We wish our customers fun Black Friday!

24.11.2017

Here you can find instructions how to restore or download your backups.

Automatic backups are done four times a day and retained for two weeks. You can see and restore these backups via control panel in ”automatic backups”.

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Restoring files

1. First choose time period from where you would like to restore data. It’s shown in form mm/dd/yyyy.
2. Choose ”Files”
3. List shows date and also the time when backup was created. Choose from the list the backup you want to restore or download.

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4. Select the files you want to restore. If you want to restore your whole webpage, choose ”public_html”. You can also select single files or for example home-folder. Then click on ”submit”. Please note that restoring a backup can take some time.

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Restoring MySQL database

1. First choose time period from where you would like to restore data. It’s shown in form mm/dd/yyyy.
2. Choose ”MySQL” and the table you need
3. List shows date and also the time when backup was created. Choose from the list the backup you want to restore or download.
4. You can restore whole database or single tables.
5. Klick on the ”submit”. Please note that restoring a backup can take some time.

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Restoring emails

1. First choose time period from where you would like to restore data. It’s shown in form mm/dd/yyyy.
2. Choose ”Emails” and the account you want to restore
3. List shows date and also the time when backup was created. Choose from the list the backup you want to restore
4. Klick on the ”submit”. Please note that restoring a backup can take some time.

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27.07.2017

Go to control panel and click on ”Installer” (If you have WordPress package, you will see ”WordPress-hallinta” instead)

Open ”Applications browser” and choose WordPress

Click on ”install this application”

Now you can modify installation settings:
Domain: Select a domain. The drop-down list contains all domains and sub-domains known to be associated with your web hosting control panel login.
Directory: Leave this field empty if you wish to install into the “root” (or home directory, or top-level directory) of the domain.
Automatic update: You can choose if you want WordPress to update automatically.
Administrator username and password: you can modify your username and password.
When you are ready, click on ”install” at the bottom of the page.

When installation is done you can see it in ”My applications” list. You can login to administrator site from link ”www.yourdomain.fi/wp-admin/” (in example picture www.hostingpalveluohje.fi/wp-admin/ ).

18.07.2017

Open ”Installer” from control panel. If you have WordPress hosting you will click on ”WordPress-hallinta”.

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If you haven’t used Installer before choose ”Applications Browser” and find ”WordPress (blog)”.

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Click on ”+ install this application”

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Choose your temporary address from ”Domain” drop-down menu. Temporary address is http://ip-address/~username, for example http://31.217.192.92/~hosting1/.
If you want to install WordPress to some specific location (for example temporaryaddress.com/wordpress), write it to ”Directory”.
Then click ”Install” at the bottom of the page.

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WordPress is now installed and ready to use. You can login to administrator site from wp-admin link, for example http://31.217.192.92/~hosting1/wp-admin/.

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When you want to change your temporary address to your actual domain address, you need to change it in control panel and in WordPress administrator page. First go to control panel and ”Installer”. Click on the temporary address wp-admin link (for example http://31.217.192.92/~hosting1/wp-admin/).

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In WordPress go to ”Settings” and ”General”.

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Change the ”WordPressin Address (URL)” and ”Site Address (URL)” to your actual domain name (For example: http://hostingpalveluohje.fi).

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Go back to control panel ”Installer” and click on the wrench icon.

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Choose ”Files & Tables” -tab and change ”Location” to your actual domain name (Same as in WordPress administrator site). Save your changes.

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We have noticed that some of our customers have received fake bills for domain renewal and registration. These invoices include “.FI domain hosting”. The messages are scams and can be ignored. Our maintained domains can only be renewed through us and invoices can be seen and can always be paid through our client pages. For example, renewing the .fi domain will cost  15 euros (including VAT 24%).

Please note that the our account number is FI02 1112 3000 3698 57. Our invoices also include the business ID: 2180456-9 , the VAT ID FI21804569 and our company name Suomen Hostingpalvelu Oy. The These fraudulent bills have had a Polish account number starting with the Polish prefix PL.

Example of fraudulent invoice:

Update on June 13, 2017:
Focusing on this news: This scam is not specifically addressed to our customers but is generally targeted at fi-domains. Customers from other service providers have also received scam messages. For more information on Ficora’s news:
https://www.viestintavirasto.fi/viestintavirasto/ajankohtaista/2017/fi-verkkotunnuksetliittyjähuijauslaskujaliikkeellä.html

16.06.2017

We are launching an interesting new product development project. The final goal is to become international. We are now looking for key individuals for the project. After project is done, the product will be maintained and further developed so the job will continue. We are now looking for experienced senior developers who have experience in modern web development. To communicate with us, you need to be fluent in English or Finnish.

We are going to create a small and efficient developer team for this project. Agile development methods will be used. Our office is located in Pitäjänmäki, Helsinki (we have also an office in Turku). However it it not important where you do the job as long as you do it efficiently. Of course we will need to have meetings in order to see what has been done and what will you do next. We can then have a meeting in our office or online meeting if needed.

We value following experience
Node.js, HTML5, CSS3, JSON, Sass/LESS, Javascript (AngularJS, React, Vue.js), MongoDB, responsive application

We offer:

  • possibility to work remotely
  • flexible work and work times
  • opportunity to impact the project from the start
  • opportunity to lead other developers
  • lunch, gym + other benefits
  • competitive salary

We will also look for 2 other developers from the early start. Please feel free to suggest us other developers or hint to others of this vacancy.

Send us your CV (pdf) to rekrytointi@hostingpalvelu.fi. You can also include an application form.

The funding for this project has been taken care of. Developers will be needed also after the project is done to further develop the product.

Company:
Suomen Hostingpalvelu Oy (www.hostingpalvelu.fi) is an agile company based in 2008. We are growing rapidly and we have highest (AAA) creditworthiness. We have well over 11 000 customers and we maintain more than 20 000 domains. That makes us one of the largest web hosting and domain services in Finland.

14.12.2016

We are making an urgent maintenance outage on shared hosting server cloud3 on Tuesday, 27 September, starting at 00.00. Outage length is approximately 1 hour. During the break, the server is transferred to a newer platform.

26.09.2016

.fi domain names cannot be modified between Friday, 2 September 2016 at 16.15 and Monday, 5 September 2016 at 10.00. From 5 September 2016 the so called registry-registrar model will be taken in use and all services related to fi domain names are in future acquired only from an own domain name registrar such as Hostingservice.fi.

Transfering an .fi domain name after the change

After 5 September 2016, when customer wishes to place a domain name under a registrar’s management and does not have a registrar yet, the customer will need a registrar transfer key. The key can be requested at FICORA’s customer service and FICORA sends it directly to the customer.

FI-domain registration and renewal – prices from 5 September

1 year 5 euros

2 year 30 euros

3 year 45 euros

4 year 60 euros

5 year 75euros

Prices include VAT 24%.

02.09.2016

 

You can reach our phone customer service from 10.00 to 15.00.

01.07.2016